Frequently Asked Questions (FAQs)

Welcome to the Shazias Perfume FAQs section. Here, we address common questions and concerns to provide you with quick and helpful information about our products, services, and policies. If you have any further queries, feel free to contact our customer support team, and we'll be delighted to assist you.

1. What is your return policy? We offer a hassle-free return policy for most products within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please refer to our detailed Return Policy page for more information.

2. How can I track my order? Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and receive real-time updates on its delivery progress. Alternatively, you can log in to your account to track your order.

3. Do you offer international shipping? Currently, we only offer shipping services within India. For international shipping inquiries, please contact our customer support team for further assistance.

4. Are your products authentic? Absolutely! We take great pride in offering only 100% genuine products sourced directly from authorized distributors. Each fragrance undergoes strict quality checks to ensure authenticity and customer satisfaction.

5. How can I find my perfect fragrance? Our fragrance experts are here to assist you in finding your ideal scent. Feel free to reach out to our customer support team, and we'll be happy to provide personalized recommendations based on your preferences and lifestyle. You can also visit the fragrance profile section to know more about the perfumes' notes and layers.

6. How do I apply perfume for the best effect? Applying perfume is an art. For a long-lasting effect, we recommend spraying fragrance on pulse points such as wrists, neck, and behind the ears. Avoid rubbing the scent as it can diminish the fragrance's longevity.

7. Can I cancel my order after it is placed? If you wish to cancel an order before it is shipped, please contact us as soon as possible. Once an order is shipped, our return policy applies.

8. How do I care for my perfumes? To preserve the integrity of your perfumes, store them in a cool, dry place away from direct sunlight and extreme temperatures. Proper storage will help maintain their freshness and potency.

9. How can I contact your customer support team? You can reach our customer support team via email at customercare@shaziasperfume.com or by calling +91 9561837866. We would love to assist you with any questions or concerns.

10. Can I combine multiple discount codes on a single order? Discount codes cannot be combined on a single order unless otherwise specified. Only one discount code can be used per transaction.

12. How can I stay updated on your latest promotions and offers? To stay informed about our latest promotions, new arrivals, and exclusive offers, we encourage you to subscribe to our newsletter and follow us on social media platforms. Don't miss out on exciting updates!

We hope these FAQs have answered your inquiries. If you require further assistance or have any additional questions, please don't hesitate to contact us. Thank you for choosing the Shazias Perfume!