Refund policy

We want you to be completely satisfied with your purchase from Shazias Perfume. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please read the following guidelines carefully to understand our return process:

  1. Eligibility for Returns:
    We accept returns for most products within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  1. Non-Returnable Items:
    The following items are NOT eligible for return:
  • Products that have been OPENED and SPRAYED or are not in their original  condition.
  • Products with a broken seal or tampered packaging for hygiene reasons.
  • Gift cards and downloadable products
  • Solid Perfume cases with their cases tampered with, broken or with the wax having been used.
  • Opened and damaged Ittar bottles
  1. Initiating a Return:
    To initiate a return, please follow these steps:
    • Contact Customer Support: Reach out to our customer support team through email or phone within the specified return period to request a return. Provide your order number and a brief description of the reason for the return.
    • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
  1. Return Shipping:
    Customers are responsible for shipping the returned items back to us. Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure your return is delivered successfully.
  1. Refund Process:
    Upon receiving the returned item and verifying its eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
  1. Refund Timing:
    Please allow 7-9 business days for the refund to be processed and reflected in your account. The exact timing may vary based on your bank or payment processor.
  1. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence. We will arrange for a replacement or issue a refund as per company policy.
  1. Exchanges:
    We currently do not offer direct exchanges. If you wish to exchange an item, you can return the unwanted item and place a new order for the replacement.
  1. Return Shipping Costs:
    For eligible returns due to a damaged or defective item, we will bear the return shipping costs. In other cases, return shipping costs will be the responsibility of the customer.
  1. Cancellation Policy:
    If you wish to cancel an order before it is shipped, please contact us as soon as possible- within 36 hours from placement of order. Once an order is shipped, the return policy applies.

If you have any questions or need assistance with the return process, please contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience at Shazias Perfume.